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Delivery and Deadlines


Delivery will take place according to the payment option selected at the time of purchase, and will depend on confirmation of payment by the entity responsible for the payment method. Delivery time varies depending on several factors.
Weekends are not contact like calendar days.
Payment via boleto can take up to 48 hours to confirm and is not contacted as calendar days before confirmation in the system.
When purchasing via PAC or SEDEX, your order will be posted within 48 working hours. (Monday to Friday)
Yes, you will receive your tracking code.

When purchasing in person, the buyer must communicate the departure in advance during business hours from 8 am to 5 pm from Monday to Friday. E identify when picking up the product at our physical address.


If our delivery man does not find anyone at the indicated location, he will make up to three attempts.

Confirm the measurements with the packaging of the purchased product, if it is compatible with the measurements of passage of the delivery address, for example passage through doors, gates, elevators, stairs and planned furniture.

If delivery does not take place and it is not possible to locate the address indicated, we will contact you through email and telephone contacts to confirm the address.


Inconsistency in the data provided in the registration.
Difficulties in confirming the registration to release the order.
Absence of responsible person to receive the product at the place of delivery.
Refusal to receive the goods by third parties.
Natural factors such as rain, accidents, among others.
Note by our carriers of anomalies with the quality of the packaging or product.

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